Privacy Policy
Privacy Policy
Last updated: July 8, 2026
This Privacy Policy explains how LiHai Short URL Co., Ltd. (“lihi,” “we,” “our,” or “us”) collects, uses, stores, protects, and processes information when you use lihi.io, app.lihi.io, knowledge.lihi.io, lihi short link services, QR Code services, branded domains, click analytics, marketing link management, and other related services.
By accessing or using lihi websites and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please stop using our services.
1. Scope of This Privacy Policy
This Privacy Policy applies to websites, applications, dashboards, knowledge base pages, support channels, and related services operated by lihi, including but not limited to:
- lihi.io
- app.lihi.io
- knowledge.lihi.io
- lihi short link services
- lihi QR Code and link management features
- Custom domain, branded domain, and related configuration features
- Click analytics, parameter tracking, A/B split testing, and marketing analytics features
- Customer support, forms, notifications, and other support services
Third-party websites, third-party services, or content provided by third parties are governed by their own privacy policies. We are not responsible for how third-party websites or services process information.
2. Information We Collect
Depending on how you use our services, we may collect or process the following types of information.
2.1 Account and Member Information
When you register, log in, or use a lihi account, we may collect:
- Name or display name
- Email address
- Login method
- Account settings
- Subscription plan and membership status
- Information necessary for account management
2.2 Service Usage Information
When you create, manage, or use lihi services, we may process:
- Short links created by you
- Original destination URLs
- Custom domain or branded domain settings
- QR Code-related information
- UTM, parameters, tags, or campaign settings
- A/B split testing or traffic routing settings
- Link status, redirect settings, and service operation records
2.3 Click Analytics and Technical Information
When users click a short link, scan a QR Code, or interact with links managed through lihi, we may process technical and analytics information, such as:
- Click time
- Referrer information
- Browser type
- Device type
- Operating system
- IP address
- Approximate geographic location
- User Agent
- Redirect status and error logs
This information is mainly used to provide click analytics, traffic analysis, security protection, abuse prevention, service maintenance, and feature improvement.
2.4 Payment and Subscription Information
If you use a paid plan, purchase add-on services, or buy related products, we may process information related to payment, subscription, invoices, or transaction records.
Actual payment information may be processed by third-party payment service providers. We do not arbitrarily disclose your payment information and will retain necessary transaction records in accordance with service operation and legal requirements.
2.5 Customer Support and Contact Information
When you contact us through support pages, forms, email, or other channels, we may collect:
- Your name or preferred name
- Email address or other contact information
- Inquiry content
- Attachments, screenshots, or information you voluntarily provide
- Customer support handling records
3. How We Use Information
We may use information for the following purposes:
- To provide, maintain, and improve lihi services
- To create, manage, and protect user accounts
- To create and manage short links, QR Codes, custom domains, and related features
- To provide click analytics, traffic analysis, A/B split testing, and marketing tracking features
- To process subscriptions, payments, invoices, plan changes, and customer support requests
- To send service notifications, important announcements, or necessary billing information
- To detect, prevent, and handle fraud, abuse, phishing, malware, spam, or other illegal activities
- To maintain service security, stability, and system performance
- To comply with laws, regulatory authorities, judicial authorities, or other lawful requests
- To enforce our Terms of Use and related policies
4. Cookies and Similar Technologies
We may use cookies or similar technologies to keep our websites and services functioning properly, remember user preferences, improve user experience, perform traffic analysis, strengthen security protection, and provide necessary features.
You may manage or disable cookies through your browser settings. However, if cookies are disabled, some website or service features may not function properly.
5. Third-Party Services
To provide, maintain, and improve our services, we may use third-party service providers to process certain information, such as:
- Website hosting and cloud infrastructure
- Payment and transaction processing services
- Email, notification, and customer support systems
- Website analytics and traffic measurement tools
- Security protection, error tracking, and system monitoring tools
- Domain registration, DNS, or related technical services
These third-party service providers may process information only within the scope necessary to provide their services and should handle such information in accordance with their own privacy policies and applicable laws.
6. Information Sharing and Disclosure
We do not sell your personal information.
We may share or disclose necessary information under the following circumstances:
- When necessary to provide services, with service providers that support our operations
- When required by laws, regulatory authorities, judicial authorities, or lawful procedures
- To protect the rights, property, safety, or legitimate interests of lihi, users, or third parties
- To detect, prevent, or handle fraud, abuse, security risks, or illegal activities
- In connection with a merger, acquisition, asset transfer, restructuring, or other business transaction
- With your consent or at your direction
7. Data Retention
We retain information for as long as necessary to provide services, perform contracts, process billing, maintain security, improve services, resolve disputes, comply with laws, or enforce rights.
The retention period for different types of information may vary depending on the service content, account status, legal requirements, tax or accounting needs, security requirements, and operational needs.
8. Data Security
We take reasonable technical and organizational security measures to protect information from unauthorized access, use, modification, disclosure, loss, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be 100% secure. You should properly safeguard your account, password, login method, and other authentication information to prevent unauthorized use of your account.
9. User Rights
Depending on the applicable laws in your location, you may have the right to request access, review, copies, correction, supplementation, suspension of collection, suspension of processing, suspension of use, or deletion of personal information related to you.
If you wish to exercise such rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.
10. Minors
If you are a minor, you should use lihi services only after your parent or legal guardian has read, understood, and agreed to this Privacy Policy and the relevant Terms of Use.
If a parent or legal guardian believes that a minor has provided personal information without consent, they may contact us for assistance.
11. International Data Processing
Due to service operations, cloud infrastructure, or the locations of third-party service providers, your information may be transferred to, stored in, or processed in locations outside your country or region.
We will handle cross-border data transfers and storage in accordance with applicable laws and reasonable security measures.
12. External Links and Embedded Content
lihi websites, knowledge base pages, or service content may include third-party links, embedded content, tools, or resources. When you click an external link or interact with third-party content, that third party may collect or process information according to its own privacy policy.
We are not responsible for how third-party websites, services, or content process information. We recommend that you review their privacy policies.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in service content, operations, technical tools, or legal requirements.
When this Privacy Policy is updated, the “Last updated” date at the top of this page will be revised. If you continue to use lihi services after the policy is updated, you acknowledge that you have read and understood the updated content.
14. Contact Us
If you have any questions about this Privacy Policy or how we process information, please contact us through the official support channel below: